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Role Overview
- Job Title: Ground Experience Implementation Specialist (High-Value Client)
- Company: Iberia (IAG / oneworld alliance)
- Location: Buenos Aires, Argentina
Key Responsibilities
- Standard Control: Ensure check-in, boarding, fast-track flows, and baggage handling meet company quality standards outside the main hub.
- Supplier Supervision: Audit third-party lounge operators, ground handling companies, and catering providers.
- Airport Audits: Perform field visits and mystery audits to detect operational issues and gather feedback.
- Continuous Improvement: Report service deviations and share best practices with central teams in Madrid.
Key Requirements
- Education: University degree in Business, Tourism, Engineering, or Marketing (C1 English required).
- Experience: 5+ years in airlines, airport operations, customer experience, or managing third-party suppliers.
- Flexibility: High availability to travel across international stations.
Work Visa Sponsorship
- Not Specified: The job listing makes no mention of offering work visa sponsorship. Candidates are generally expected to already hold valid work authorization for Argentina.
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