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General Information
- Job Title: Duty Manager (Domestic Operations)
- Requisition ID: 23220
- Location: Subang Airport – ADS – Domestic Ops Subang – ADS – Passenger Services & Station Management
- Company: MAG (Malaysia Aviation Group)
- Reports To: Station Head
Role Purpose
- Work within the AeroDarat Sdn. Bhd team to ensure safe, timely, and efficient station management and ground handling for customer airlines.
- Maintain compliance with AeroDarat, regulatory department, and customer airlines policies, SOPs, and SLAs.
- Ensure operations are conducted in a safe, secure, professional, and cost-effective manner while protecting assets.
Key Accountabilities
- Maintain high safety and security levels for all ground handling activities following company standards.
- Enforce compliance, productivity, and efficiency among supervisors and officers. Evaluate resources (new intakes, vendors, part-timers) and escalate issues to management.
- Authorize, monitor, and control claims, payments, staff overtime, and related costs per CAAP standards.
- Plan and coordinate daily flight schedules, anticipate issues, and prepare mitigation strategies.
- Monitor operational performance against company KPIs.
Qualification & Experience
- Degree in any related field.
- Minimum 2 years of relevant experience in ground handling.
Skills & Knowledge
- Customer management skills to handle customers and stakeholders.
- Communication and negotiation skills for managing stakeholders.
- Leadership qualities capable of managing a large workforce.
- Experience in ground handling operations and SLA management.
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