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Job Overview
- Role: Cargo Services Officer
- Company: Cathay Pacific
- Type & Location: Permanent | Anchorage, Alaska, USA
- Deadline: August 21, 2026
Key Responsibilities
- Customer Service: Manage bookings, update customers on shipment status, and notify vendors of flight schedules.
- Administration & Operations: Prepare flight/customs docs, handle post-flight reports, arrange catering, manage weather diversions, and assist crew.
- Ramp & Warehouse Operations: Oversee ground handling agents, monitor cargo loading/space, ensure safe operations, and handle special cargo.
- Safety & Audits: Maintain strict compliance with safety/security regulations and undergo quality audits.
Requirements
- Education: High School Diploma or GED equivalent.
- Experience: 2+ years in the cargo industry preferred; knowledge of MS Office (Word, Excel, PowerPoint).
- Skills: Strong communication, math, customer service, and multi-tasking skills; English and Spanish fluency preferred.
- Physical & Logistics: Valid driver’s license, US work authorization, ability to lift up to 50 lbs, and comfortable working outdoors in all weather.
- Clearances: Must pass background check, drug screen, safety exam, and obtain airport credentials (SIDA badge, CBP Seal).
Benefits
- Global travel privileges on Cathay Pacific.
- Health, dental, vision, and wellness programs.
- 401(k) matching, paid vacation/holidays, life insurance, and uniform allowance (if applicable).
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