Job Overview
- Role: Customer Service Agent (Part-Time, Regular)
- Company: Southwest Airlines
- Location: Spokane, Washington (GEG Airport)
- Job ID: R-2026-71583
- Application Deadline: 09/11/2026
Eligibility Requirements
- Washington state resident.
- Not interviewed for this role at GEG in the past 12 months.
- At least 18 years old with U.S. work authorization (no sponsorship).
- Ability to pass SIDA badge background check (and Customs Seal if required).
Pay & Work Schedule
- Pay Rate: $20.22/hour (CBA progression up to $40.69/hour; overtime and shift premiums available).
- Hours: ~32 hours/week over 5 days (6.5-hour shifts post-training). Seniority-based scheduling (mornings, nights, weekends, holidays, mandatory overtime).
- Training: 4–6 weeks of paid training (8 hours/day, 5 days/week; requires 80%+ passing score).
Key Responsibilities
- Assist passengers with check-in, ticketing, boarding, and baggage at gates, counters, and service offices.
- Handle payments, cash balancing, and computerized point-of-sale systems.
- Manage flight delays, cancellations, oversales, and lost/damaged luggage.
- Answer inquiries, issue flight information, and complete required reports.
Benefits
- Free travel privileges on open Southwest seats for employee and dependents.
- Day-one health insurance coverage options.
- 401(k) company match up to 9.3% and potential annual profit-sharing.
Physical & Skill Requirements
- Lift up to 70 lbs regularly; repetitively lift 40–50 lbs.
- Frequent climbing, bending, kneeling, and standing.
- Computer, typing, and strong verbal/written communication skills.
- No prior experience or higher education required.
will company provide workvisa sponsorship?
No.
Southwest Airlines will not provide work visa sponsorship for this position.
Requirement: Candidates must already have valid U.S. citizenship or current authorization to work in the United States.
Policy: No current or future work authorization sponsorship is available for this role.
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