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Job Overview
- Company: Qatar Airways
- Role: Customer Service Specialist
- Ref #: 2600008R
- Location: Wroclaw, Poland (Relocation required)
- Application Deadline: December 31, 2027
Key Responsibilities
- Answer inbound customer calls professionally and empathetically.
- Create, modify, and refund flight bookings, issue tickets, and quote fares.
- Sell, upsell, and cross-sell Qatar Airways products and services.
- Assist with loyalty programs, trade, and e-commerce support.
- Escalate complex issues to ensure high customer satisfaction.
Training & Onboarding
- Classroom Training: 5 weeks on Qatar Airways products, policies, and the Amadeus system.
- On-the-Job Training: 4 weeks with guidance from experienced specialists.
Benefits & Perks
- Competitive salary and relocation assistance.
- Exclusive airline travel privileges/flight discounts.
- Fully paid private healthcare (Luxmed).
- Monthly benefit points (MyBenefit system) for personalized perks.
- Social fund access (holiday co-financing, event tickets, festive bonuses).
- Employee referral bonuses.
- Full annual leave per Polish labor law.
Requirements
- Education: Minimum high school diploma.
- Experience: At least 1 year in customer service.
- Languages: C1 fluency in English AND C1 fluency in either Italian or Spanish. (Knowledge of French or German is a plus).
- Technical Skills: Tech-savvy with strong typing skills. (Prior experience with Amadeus GDS or an IATA/Airline Basic Tariff certificate is a bonus).
- Work Schedule: Ability to work under pressure in rotating shifts (No night shifts).
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